Frequently Asked Questions
Q: How long until my order is shipped?
A: Depending on the volume of sales, it may take up to 5 business days for shipment of your order after the receipt of payment.
Q: After you shipped the order, how long will the mail take?
A: USPS First Class mail takes about 3-5 business days to arrive in the U.S., international shipping times cannot be estimated as they vary from country to country. I am not responsible for any USPS delivery delays, especially for an international package.
Q: What is a certificate of authenticity and what guarantees do you give that the item is authentic?
A:Each of the items sold here, is provided with a Certificate of Authenticity, and a Lifetime Guarantee of Authenticity, issued by a world-renowned numismatic and antique expert that has identified over 56,000 ancient coins and has provided them with the same guarantee. You will be quite happy with what you get with the COA; a professional presentation of the coin, with all of the relevant information and a picture of the coin you saw in the listing.
Compared to independent certification companies, the certificate of authenticity is a $25-50 value. So buy a coin today and own a piece of history, guaranteed.
Q: Is there a money back guarantee?
I offer a 30 day unconditional money back guarantee. I stand behind my coins and would be willing to exchange your order for either store credit towards other coins, or refund, minus shipping expenses, within 30 days from the receipt of your order. My goal is to have the returning customers for a lifetime, and I am so sure in my coins, their authenticity, numismatic value and beauty, I can offer such a guarantee.
Q: Is there a number I can call you with questions about my order?
You can contact me directly via ask seller a question and request my telephone number, or go to my eBay Profile Page to get my contact information only in regards to items purchased on eBay.
Q: When should I leave feedback?
Once you receive your order, please leave a positive. Please don’t leave any negative feedbacks, as it happens many times that people rush to leave feedback before letting sufficient time for the order to arrive. Also, if you sent an email, make sure to check for my reply in your messages before claiming that you didn’t receive a response. The matter of fact is that any issues can be resolved, as reputation is most important to me. My goal is to provide superior products and quality of service.